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12/04/2023

027. Brand Harmony (afternoon)

Instructor: Steve Yastrow

Level of Complexity: Intermediate/Advance
1:30 PM - 4:30 PM

Since writing his book Brand Harmony nearly 20 years ago, Steve has had the opportunity to help hundreds of companies improve their customer experiences. In this workshop, he will cover the key steps in creating a more unified customer experience that drives customer loyalty. You’ll learn how to identify gaps in your current customer experience, how to prioritize which parts of your customer experience should be improved, how to get your whole team onboard as you make improvements, and how to ensure your company follows through on improving your customer experience. The result of creating a more unified customer experience: Your customers love you more, your employees are more engaged, and your business improves.

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Who Comes Next? Leadership Succession Planning Made Easy

Mary C. Kelly

51fxla0l57l. Sy291 Bo1 204 203 200 Ql40 Ml2 Leaders leave. It's inevitable. It might even happen today. Are you prepared? Every organization needs a plan for leadership succession, but few leaders know how to start the process. WHO COMES NEXT? solves that problem and easily guides you through the steps of creating and implementing a viable succession plan.

This essential guidebook simplifies the process and gives you the tools you need to build and activate your leadership succession. You’ll find a comprehensive action plan, a library of all the tools needed to develop and sustain your plan, and a resource guide. You’ll learn how to:

  • Communicate with customers about the change
  • Identify talent gaps in your succession plan
  • Decide which succession planning model to adapt
  • Find the next generation of leadership within your organization
  • Handle the unique emotional complexities of succession in a family-owned business

Whether you are part of a small, family business, a Fortune 500 company, or a non-profit, you need to start now by answering the question: WHO COMES NEXT?

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